Terms & Conditions and
Privacy Policy

Terms & Conditions

Your Health

It is important that you inform me of any significant past or present medical or psychological conditions as these may affect your suitability for treatment. If you are unsure or have any concerns you should seek advice from your GP or consultant. If you book further sessions you must mention any significant health issues that arise, especially if you know or the possibility exists that you may be pregnant or have any contagious or infectious condition. Please do not attend sessions while under the influence of alcohol or drugs.

Cancellations, Reschedules & Non-attendance Policy

We require 48 hours notice for any cancellations or changes to your appointment.

Up to 48 hours prior to your appointment: No penalty

You can cancel or reschedule your appointment without penalty up to 48 hours prior to your appointment. This can be done within your account page or by contacting us by telephone or WhatsApp.

Within 48 hours: 50% cancellation fee

It will not be possible to reschedule within 48 hours of your appointment. A cancellation within 48 hours of your appointment is subject to a cancellation fee of 50% of the full treatment price.

Non-arrival: 100% cancellation fee

If you do not arrive for your appointment or fail to give notice of cancellation, 100% of the full treatment price will be charged.

Late arrival

Please arrive on time for your session. If you arrive late I will endeavour to give you the full amount of time, but this may not always be possible. If this happens, the full fee is still payable.

Comfort & Respect

Please mention during the session if anything feels painful or uncomfortable or if the treatment is not how you would like it. I reserve the right to terminate a session in the event of abusive or inappropriate behaviour.

Privacy Policy


In this Privacy Policy, “We”, “Us” and “Our” mean Steven Murdoch Clinical Massage. We are firmly committed to protecting your privacy and aim to be clear when we collect your information and use it only as you would reasonably expect.


How we use personal information

We will not use your personal information unless we have first told you how we will use it or it is obvious how we will use it.

We collect and use personal information to:

  • Process general enquiries and schedule appointments
  • Effectively perform outcome based therapies
  • Process payments
  • Let you know about promotions and events


Our lawful basis for processing personal information

Our lawful basis for the purposes that we process personal information is consent, for the performance of a contract, or for our legitimate interests. 

The law allows us to collect and use personal data if it is necessary for our legitimate business interest and so long as its use is fair, balanced and does not unduly impact your rights. 

We will ask for your consent to update you about promotions or events by email, telephone, or text messages. You can withdraw consent for this at any time by unsubscribing or contacting us.


How we collect personal information 

We collect personal information from you via our website, during face to face consultations,  video consultations and occasionally over the telephone.

We may collect information about the software on your computer (your browser version etc.) and your IP address (your connection with the internet) to improve your interaction with the Website and for our records.  This may happen automatically without your being aware of it.

We may use cookies (small text files which we and other website operators store on your computer when you visit our websites) to deliver a better and more personalised interaction. They enable us to recognise you when you return to the Website, store information about your preferences, and improve the way your searches are processed.  They also enable us to generate statistics about the number of visitors we have and how they use the Website and the internet.  You can set your browser to reject our cookies if you wish (you should consult your browser help section for details), but this might restrict your use of the website and other websites. 


The personal information that we collect 

To process general enquiries and schedule appointments:

  • Your name
  • Your contact details

To effectively perform outcome based therapies:

  • Detailed current and historical medical information
  • Your GPs name and address in case of emergency
  • Your age and date of birth
  • Your next of kin’s contact details in case of emergency

To process payments:

  • Your name
  • Your address
  • Your payment details (credit card or PayPal)

To let you know about promotions and events:

  • Your contact details


How we may share personal information 

We will only share your personal information with organisations that carry out processing operations on our behalf, such as appointment scheduling service providers and mailing providers. We carry out checks on these companies to ensure they are GDPR compliant and have the highest security standards in place. We do not sell or share personal information to third parties for the purposes of marketing. We will only ever share your data in any other circumstances if we have your explicit and informed consent, unless we are required to do so by law.


How long we keep personal information

We will only keep personal information for as long as we have a valid reason for keeping it. This will be at least 7 years and no more than 10 years following the last occasion on which treatment was given. After that we delete or dispose of the information securely.


Your rights

You have a right to know what personal data we hold, who we acquired it from, how we process it, the logic involved in any automatic processing and who we disclose it to.  

You have a right to ask us not to process your personal data for direct marketing purposes.

You have a right to ask us not to make decisions based solely on the automatic processing of your personal information.

You have a right to ask us not to process your personal information in a way that is likely to cause unwarranted and substantial damage or distress.

You have a right to ask us to erase your personal information.

These statutory rights are qualified by exceptions and exemptions.

To exercise any of these rights, please contact us.

You can find out more about your rights from the Information Commissioner, who regulates data protection and privacy. The Information Commissioner’s website is www.ico.org.uk


Changes to this policy

We may change this Privacy Policy from time to time.  If we make any significant changes in the way we treat your personal information we will make this clear on our website or by contacting you directly.



Please feel free to contact us with any questions, comments or queries regarding this Privacy Policy.